Privacy Policy

Wood Monkey CNC

Telephone: 01766 607007

Address: Wood Monkey CNC, Madoc Street West, Cae Pawb, LL49 9DU

This Privacy Policy explains how Wood Monkey CNC collects, uses, stores and protects personal information when you visit our website, contact us, request a quote, subscribe to updates, or use our services.

Wood Monkey CNC respects your privacy and is committed to protecting your personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018, and other applicable UK privacy laws. The Information Commissioner’s Office states that businesses should clearly explain what personal data is collected, why it is used, how long it is kept, who it is shared with, and what rights individuals have.

1. Who we are

Wood Monkey CNC is a CNC machining and fabrication business based in North Wales. We provide bespoke CNC-cut products and custom-made woodwork, including furniture, interiors, campervan units, kitchen cabinets, storage solutions, media walls, decorative panels, wall art, signs and other made-to-measure projects.

For the purposes of data protection law, Wood Monkey CNC is the data controller for the personal information we collect and use.

2. Personal information we collect

We may collect personal information when you contact us, complete a form on our website, request a quote, subscribe to our newsletter, make an enquiry, communicate with us by email, phone or social media, or become a customer.

The information we may collect includes your name, email address, telephone number, address, project details, design requirements, measurements, delivery or installation address, messages you send to us, and any other information you choose to provide.

If you subscribe to our newsletter or marketing updates, we may collect your name, email address and marketing preferences.

When you visit our website, certain technical information may also be collected automatically. This may include your IP address, device type, browser type, pages visited, approximate location, website usage information and cookie data.

3. How we use your personal information

We use your personal information to respond to enquiries, provide quotes, discuss your project, prepare designs, manage orders, arrange delivery or installation, provide customer support, keep records of work completed, process payments where applicable, and communicate with you about your enquiry or project.

We may also use your information to improve our website, understand how visitors use our website, protect the security of our website, maintain business records, comply with legal obligations, and send marketing communications where you have agreed to receive them or where the law allows us to do so.

4. Lawful basis for using your information

We only use your personal information when we have a lawful reason to do so.

Where you contact us for a quote or ask us to provide a service, we may use your information because it is necessary to take steps before entering into a contract or to perform a contract with you.

Where we keep accounting, tax, invoice or business records, we may use your information because we have a legal obligation to do so.

Where we use your information to respond to enquiries, improve our services, protect our website, manage customer relationships or maintain business records, we may rely on our legitimate interests, provided those interests do not override your rights and freedoms.

Where you subscribe to our newsletter or agree to receive marketing communications, we will usually rely on your consent. You can withdraw consent at any time.

5. Newsletter and marketing

If you subscribe to our newsletter or ask to receive updates, we may send you information about Wood Monkey CNC, our services, recent projects, offers, news or updates.

You can unsubscribe from marketing communications at any time by contacting us or using any unsubscribe option provided in our emails.

We will not sell your personal information to third parties for marketing purposes.

6. Cookies and website tracking

Our website may use cookies and similar technologies to help the website function properly, improve performance, understand website usage, remember preferences, support security, and provide a better visitor experience.

Cookies are small files placed on your device when you visit a website. Some cookies are essential for the website to work, while others may be used for analytics, performance, functionality or marketing purposes.

The UK cookie rules are covered by the Privacy and Electronic Communications Regulations 2003, often known as PECR, and the ICO explains that these rules apply to cookies and similar technologies used to store or access information on a user’s device.

Where required by law, we will ask for your consent before setting non-essential cookies. You can also control or delete cookies through your browser settings.

7. Wix and third-party services

Our website is hosted and powered by Wix. Wix may process certain personal information on our behalf to provide website hosting, security, forms, analytics, communication tools and related website services.

We may also use trusted third-party service providers to help us operate our business. These may include website hosting providers, email providers, payment providers, accountants, professional advisers, delivery services, analytics providers, social media platforms, and IT support providers.

We only share personal information where necessary and appropriate for the purpose of running our website, providing our services, complying with the law, or protecting our business.

8. Social media

Our website may include links to social media platforms such as Facebook, Instagram, X and TikTok. If you click these links or interact with us through social media, those platforms may collect and use your personal information according to their own privacy policies.

We are not responsible for how third-party social media platforms use your data. You should review their privacy policies before using them.

9. Payments and financial information

If payments are made to us, we may collect and store information relating to the payment, invoice, order, transaction or project. We do not intentionally collect or store full card details unless this is handled securely by a payment provider.

Payment providers and banks may process your payment information in accordance with their own privacy policies and legal obligations.

10. How long we keep your information

We will only keep your personal information for as long as necessary for the purpose it was collected.

Enquiry information may be kept for a reasonable period so we can respond to your enquiry and manage follow-up communication. Customer and project records may be kept for as long as needed to complete the project, provide aftercare, deal with queries, keep business records, and comply with legal, tax and accounting obligations.

Marketing information will be kept until you unsubscribe or withdraw your consent, unless we are required to keep limited information to respect your request not to be contacted.

11. How we protect your information

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.

This includes using secure website systems, appropriate access controls, trusted service providers, and reasonable administrative, technical and organisational safeguards.

However, no website, email system or online service can be guaranteed to be completely secure.

12. International transfers

Some of the service providers we use, including website platforms, email providers or analytics providers, may process personal information outside the United Kingdom.

Where this happens, we expect appropriate safeguards to be in place to protect your personal information in accordance with UK data protection law.

13. Your data protection rights

Under UK data protection law, you may have the right to request access to the personal information we hold about you. You may also have the right to ask us to correct inaccurate information, delete your information, restrict how we use it, object to certain uses, request data portability, and withdraw consent where we rely on consent.

The rights available to you may depend on the lawful basis we are relying on and the circumstances of the request. The ICO confirms that privacy notices should explain these rights and explain how individuals can complain if they are concerned about how their data is being used.

To exercise your rights, please contact us using the details below.

14. Contact us

If you have any questions about this Privacy Policy or how we use your personal information, you can contact us at:

Wood Monkey CNC
Email: woodmonkeycnc@gmail.com
Telephone: 01766 607007
Address: Wood Monkey CNC, Madoc Street West, Cae Pawb, LL49 9DU

15. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the Information Commissioner’s Office, which is the UK regulator for data protection matters.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or data protection practices.

This policy was last updated in June 2026.